Assessor Resource

BSBREL403
Implement international client relationship strategies

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to implement a defined organisational strategy for developing international client relationships, marketing plans and marketing strategies for specified international target market.

It applies to individuals working with minimal supervision but with the support and assistance of a more senior person within the organisation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement culturally appropriate interpersonal communication with clients

1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients

1.2 Use culturally appropriate interpersonal communication styles with international clients

1.3 Seek feedback on appropriateness of communication style

1.4 Make changes to communication style as a result of feedback

2. Implement client relationship strategy

2.1 Seek clarification of details of the existing organisational client relationship strategy as required

2.2 Determine processes and practices to implement the client relationship strategy with international clients

2.3 Implement the client relationship strategy with international clients

2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

3. Monitor and improve client relationship strategy

3.1 Maintain records of client interactions according to organisational procedures

3.2 Seek feedback on quality and effectiveness of interactions with international clients

3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy

3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement culturally appropriate interpersonal communication with clients

1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients

1.2 Use culturally appropriate interpersonal communication styles with international clients

1.3 Seek feedback on appropriateness of communication style

1.4 Make changes to communication style as a result of feedback

2. Implement client relationship strategy

2.1 Seek clarification of details of the existing organisational client relationship strategy as required

2.2 Determine processes and practices to implement the client relationship strategy with international clients

2.3 Implement the client relationship strategy with international clients

2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

3. Monitor and improve client relationship strategy

3.1 Maintain records of client interactions according to organisational procedures

3.2 Seek feedback on quality and effectiveness of interactions with international clients

3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy

3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Seek advice on culturally appropriate interpersonal communication styles to use with international clients 
Use culturally appropriate interpersonal communication styles with international clients 
Seek feedback on appropriateness of communication style 
Make changes to communication style as a result of feedback 
Seek clarification of details of the existing organisational client relationship strategy as required 
Determine processes and practices to implement the client relationship strategy with international clients 
Implement the client relationship strategy with international clients 
Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues 
Maintain records of client interactions according to organisational procedures 
Seek feedback on quality and effectiveness of interactions with international clients 
Identify and receive feedback on areas of improvement in international client interactions from monitoring processes 
Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel 
Implement areas of improvement to processes and practices associated with the client relationship strategy 
Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients 

Forms

Assessment Cover Sheet

BSBREL403 - Implement international client relationship strategies
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

BSBREL403 - Implement international client relationship strategies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Signature:

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